Frequently Asked Questions
What do you do?
Simple. We source mixed-pallets of produce in Spain and ship them to businesses across Europe.
What is a mixed-pallet of produce?
Think of it like a shopping cart where you put all your groceries, i.e. a made-to-order pallet filled with the variety of produce your business needs. For example, 50kg of oranges, 100kg of onions, 50kg of strawberries, 25kg of courgettes...
What is the minimum order?
The minimum viable order is at least one (1) pallet of produce. Regarding the volume of produce, that depends on a number of factors such as your location and carrier considerations, but in general it's in the order of 500kg.
What countries do you deliver to?
Currently we deliver to most countries in the European Union Customs Union, although our main focus is the United Kingdom, Germany, France, Belgium and the Netherlands. Due to carrier limitations, some exceptions apply such as remote locations.
Where do you source your produce?
All our products are grown in Spain where crops are of the highest quality and havests meet the most stringent food standards. We have a wide network of local producers, both large and small or specialized ones like cooperatives who are capable of supplying us with a rich variety of produce throughout the year.
Are you B2B or B2C?
We cater the needs of other businesses like fruit stores, small markets or veg-box suppliers and also businesses in the HoReCa industry.
Will my order arrive in prime condition?
Depending on your location and the nature of your order, we will only take your order if our carrier partners are able to guarantee that it will arrive in prime condition.
Do you supply organic produce?
Yes, you may order both organic/bio/ecologic produce and non-organic (conventional) produce.
How do I place an order?
Currently we work on a per-customer basis. Customers contact us with their needs and we offer our services in a personalized manner.
How long will it take to receive my order?
Shipments take 3-5 days depending on the customer's locations.
Can I order a product outside of your product range?
We can supply produce outside of what is listed in our webpage so long as it is grown nearby. That also includes tropical fruit. Please contact us regarding orders outside our product range.
How much is shipping?
As is customary in the industry, most customers prefer to source the shipping by themselves. If you would like to, we could also source the shipping for you. Costs vary depending on your location, number of intermediaries and other factors.